Contact Us
This page explains how to contact the Casinos Not On Gamstop editorial team, what we can help with and what we can't. If your question is about an account, a withdrawal or a bonus at a particular casino, the operator is the right place to start, not us.
We are an independent information site. We review and compare casinos that sit outside the GamStop scheme, and we do not run any casino, hold player accounts or handle money.
What you can contact us about
- Corrections: a bonus term, payment detail or licence claim on our pages looks out of date or wrong.
- Listing questions: you want to know why a casino appears on a page or how we compare operators.
- Editorial feedback: something was unclear, or you would like a topic explained, such as wagering requirements or withdrawal checks.
- General enquiries: questions about the site, its authors or its policies.
To find our contact route, look for the contact details or form provided on this site. We have not published a phone number or postal address here, so please don't rely on any that you find elsewhere claiming to be ours.
What to include in your message
A clear message gets a faster and more useful reply. Please include:
- The page address or title you are writing about.
- The specific statement you question, quoted if possible.
- What you believe is correct, and where you saw it, for example the casino's own terms.
- The date you checked, because casino terms change often.
Please don't send passwords, full card numbers or identity documents. We will never ask for them.
What we can't do
We can't reverse a decision by a casino, recover deposits, chase a withdrawal or act as a go-between in a dispute. We also can't guarantee that any casino will pay out, and we can't confirm the status of your individual account.
If you have a problem with an operator:
- Contact the casino's customer support first, in writing, and keep copies of the chat or emails.
- Check the casino's terms for its complaints procedure and any escalation route.
- Keep records of transactions, bonus terms you accepted and any identity verification requests.
- Use the dispute body or licensing authority named in the casino's own terms, if it names one.
Be aware that casinos outside the UK licensing system may offer fewer routes for complaints than a UK Gambling Commission licensee. That is one reason to read the terms before depositing. Our Terms and Conditions set out how you may use this site.
If gambling is causing you harm
If gambling is affecting your money, your mood or your relationships, please talk to someone independent. GamCare runs a free helpline and live chat for people in Britain, and you can find its current details on its own website. GAMSTOP lets you self-exclude from UK-licensed sites, and blocking software can help on your devices. Our Responsible Gambling page explains deposit and loss limits, self-exclusion and where to find support.
Casinos not on GamStop are, by definition, outside that scheme, so it will not stop you using them. You must be 18 or over to gamble.
How we handle your message
- We read messages from real readers and aim to reply where a reply is needed. We can't promise a set response time.
- Verified corrections are made to the relevant page, and its update date changes.
- Commercial relationships do not decide our rankings, and a message from a casino cannot buy a better position. We may earn commission if you use links to operators, and the same rule applies to that.
About the people behind the pages
Pages here are written and checked by our editorial team, including Freya Oxley. Our approach to research and independence is described on the About Us page. If you are here to compare operators rather than get in touch, our main guide to non GamStop casinos is the best place to start.
A note on impersonation
Some people pretend to represent review sites or casinos to collect personal details. We will never ask for your casino password, card details or a payment to help with a complaint. If a message claims to be from us and asks for any of these, treat it as suspicious and ignore it.